Unfortunately, the coffee beans cannot be grown in Switzerland. They are bought abroad in raw condition and are processed in Switzerland to the final product you can buy.
The coffee of KX ORAIO is roasted and processed in Switzerland.
The process of roasting does not end after the coffee beans have been taken away from the roasting sphere. It will end after the cooling down. The whole process lasts longer than an hour which is about 3 times as long as others do.
The business hours of KX ORAIO are 07:00 AM to 18:00 PM Monday – Friday central European time.
KX ORAIO offers support in German, English, Chinese and Cantonese.
If you have found a bug on the website of KX ORAIO please inform us by sending an email to:
The customers of KX ORAIO have to pay in advance to avoid fraud. Many businesses go bankrupt due to lack of will to pay for products or services people bought.
Products are shipped to the customer after the payment is confirmed.
All our prices are without VAT if you order from outside of Switzerland. Nevertheless, there will most likely occur taxes and other fees to our customers depending on the customs in their country on which KX ORAIO has no influence on.
The VAT. of Switzerland is 7.7%
KX ORAIO cannot give a monetary refund due to the fact we sell perishable food products. Instead, we can offer a replacement of the product you bought.
If you have any issues with the services or products you bought from KX ORAIO please contact us at:
We want to find a solution which both parties can agree on and improve our services.
Currently, KX ORAIO sells and ships its products to East Asian countries which are included in the Swiss Post shipping Zone 5.
This link will download a pdf created by the Swiss Post for all countries the Swiss Post ships to with the country information on maximum weights, dimension and shipping time.
Here you can find the prices for the package weights provided by the Swiss Post.
For the countries KX ORAIO sells and ships by default we provide a summary further down on the FAQ page.
If your country is not included in our list below and you want to order our products get in touch with us to find a solution.
We are happy to help you.
KX ORAIO does NOT deliver to EU countries. The GDPR is brand new and it is not applicable to real life. KX ORAIO will wait how courts in the EU countries make decisions.
For further information feel free to contact us here: info@kx-oraio.com
The maximum total cart weight is set to 28kg of products. The package used to ship will add up to around 30kg which is the maximum weight the Swiss Post will send per package.
If your order weight is higher than the maximum weight of 30kg given by the Swiss Post you have to do extra orders. The weight-based shipping prizes will be calculated extra for each package.
Another possibility is to contact us here to find another solution for your needs.
Yes, you can delete your account with all corresponding information connected to it yourself. If you do not want to do it by yourself you can contact us and we will do it for you.
Under “My account” you find the tab “Delete my account“.
Nevertheless, if you placed an order in the past we have to keep your order credentials due to law.
For further information feel free to contact us.
One More Question?
If your question is not answered in the FAQs feel free to contact us here:
Country information KX ORAIO sells and ship to by default
The packages are sent by Swiss PostPac Economy. The shipping times are only an approximation and are by no means guaranteed. A ship can sink, an airplane can fall down the sky and a truck can crash or the postman gets sick. Consider these factors please.| Country | Max. weights in kg | Approximate shipping time in days |
|---|---|---|
| People's Republik of China | 30 | 15 - 25 |
| Hong Kong | 30 | 8-10 |
| Macao | 30 | 15 - 20 |
| Taiwan (Chinas Taipei) | 20 | 10 - 12 |
| Japan | 30 | 8 - 10 |
| Republik of Korea (South Korea) | 20 | 8 - 12 |
Weight-based shipping prices
The Swiss Post calculates the shipping costs (exl. VAT) based on the weight of single packages.| Weight | Prices Zone 5 in CHF | Prices Zone 5 in HKD | Prices Zone 5 in RMB | Prices Zone 5 in TWD | Prices Zone 5 in JPY | Prices Zone 5 in KRW |
|---|---|---|---|---|---|---|
| Up to 2kg | 48.00 | 376.00 | 305.00 | 1432.00 | 5246.00 | 51636.00 |
| Up to 5kg | 62.00 | 486.00 | 393.00 | 1849.00 | 6777.00 | 66697.00 |
| Up to 10kg | 89.00 | 697.00 | 565.00 | 2654.00 | 9727.00 | 95742.00 |
| Up to 15kg | 120.00 | 940.00 | 761.00 | 3579.00 | 13115.00 | 129090.00 |
| Up to 20kg | 151.00 | 1183.00 | 958.00 | 4503.00 | 16503.00 | 162439.00 |
| Up to 25kg | 177.00 | 1386.00 | 1122.00 | 5279.00 | 19345.00 | 190408.00 |
| Up to 30kg | 201.00 | 1574.00 | 1274.00 | 5994.00 | 21968.00 | 216226.00 |
Weight-based shipping prices for Switzerland and Liechtenstein
The packages are sent by Swiss PostPac Economy and it usually takes 2 working days.| Weight | Price in CHF |
|---|---|
| Up to 2kg | 7.00 |
| Up to 10kg | 9.70 |
| Up to 30kg | 20.50 |